Silent Reporter
Smart Reporting Cuts Expenses
Deferred Repairs are Costly
The consequences of deferred maintenance and repairs can be devastating, leading to costly breakdowns, equipment failures, and even safety hazards, all of which could have been prevented or mitigated if addressed in a timely manner.
As time passes, the damage only worsens, resulting in exponentially higher repair costs.
Need for Improvement
One of the primary reasons repairs are often delayed is due to a lack of awareness about the issues that need attention. Relying solely on traditional channels of information, such as call centers, email, and web applications, is often inadequate due to the frustrating “your call is important to us” experiences that many people have.
Additionally, delays in dispatching repair crews to sites can further exacerbate the problem, as the time spent waiting for maintenance can allow minor issues to escalate into major problems.
Our Product
Silent Reporter offers a novel communication channel that informs companies and municipalities about potential issues as early as possible, enabling them to take prompt action and prevent minor problems from becoming major headaches.
By providing real-time insights into the condition of assets and infrastructure, Silent Reporter empowers maintenance teams to stay ahead of potential issues, rather than reacting to them after they have become major problems.
Integrated Solution
To help companies manage maintenance activities more efficiently, Silent Reporter provides a range of tools that allow users to prioritize, filter, and schedule support crew visits with ease.
These tools enable maintenance teams to focus on the most critical tasks first, ensuring that limited resources are allocated in the most effective way possible, and that all necessary repairs are completed in a timely manner.
Key Features:
See and Report
Easy-to-use platform for customers and regular citizens to report issues with commercial and municipal assets
Be Informed
Real-time notifications sent directly to Maintenance Department
Localize
Accurate location data embedded in each report while preserving user privacy
Schedule
Prioritize work orders based on constrained resources, time and travel distance
Benefits:
For Municipalities:
- Cut Repair and Maintenance costs
- Reduce costs by offloading some reporting streams from traditional tools (web sites, call centers, phone apps..)
- Improve community satisfaction with prompt issue resolution
- Enhance efficiency and effectiveness of waste management services
- Suitable for wide range of assets: public transportation hubs, parks and recreational areas, municipal facilities
For Enterprises
- Cut Repair and Maintenance costs
- Reduce costs by offloading some reporting streams from traditional tools (web sites, call centers, phone apps..)
- Improve reputation by demonstrating a commitment to community engagement and responsive issue resolution
- Suitable for wide range of assets: equipment, transportation, commercial and office properties, hotels, restaurants, waste management infrastructure